BLINDS ON KENILWORTH – PRIVACY POLICY

This Privacy Policy explains how Blinds On Kenilworth collects, uses and protects your Personal Information when you use our website and related platforms (“Platforms”). By using our Platforms, you agree to this Policy and to the processing of your Personal Information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. What Information We Collect

We may collect:

  • your name, email address, phone number and delivery address

  • account login details

  • identification or company information (if applicable)

  • device, browser, IP address and usage information

  • information from cookies and tracking technologies

You must ensure the information you provide is accurate and up to date.

2. How We Use Your Information

We process your Personal Information to:

  • create and manage your account

  • fulfil orders, arrange delivery and handle returns

  • provide customer support

  • send service updates or marketing content (unless you opt out)

  • comply with legal obligations

  • improve our products, services and website

3. Cookies

We use cookies to improve your browsing experience, personalise content and measure website performance. By using our Platforms, you consent to our use of cookies.

4. Direct Marketing

You may opt out of receiving marketing messages at any time.

5. Sharing Your Information

We do not sell your information.
We may share it with:

  • authorised service providers (couriers, payment processors, IT support)

  • law enforcement or regulators where required

  • suppliers involved in fulfilling your order

All third parties are required to treat your information as confidential.

6. Storing and Protecting Your Information

We take reasonable technical and organisational measures to protect your Personal Information against loss, unauthorised access or misuse.

We retain your Personal Information only for as long as necessary to provide our services or comply with legal requirements.

We may transfer your information outside South Africa for secure storage or processing, in line with POPIA requirements.

7. Your Rights

You have the right to:

  • access your Personal Information

  • request corrections or updates

  • request deletion (where legally permitted)

  • object to processing

  • opt out of marketing

  • lodge a complaint with the Information Regulator

Information Regulator Website: https://justice.gov.za/inforeg/

8. Updates to This Policy

We may update this Privacy Policy occasionally. The latest version on our website applies.